Intelligent Bartender

It's like sending someone to race a car who doesn't know how to drive.... Lacking bartender training is absolutely detrimental to a business !

Do you have unexplained losses in liquor or wine, in draught beer… in all three? If your restaurant is like most hospitality concepts, chances are your current bartender training is based on generations of bartenders who may not have been fully trained themselves. Most restaurants open with meticulous operational guidelines for how drinks are prepared, with detailed recipe lists that must be strictly adhered to along with opening and closing procedures, weekly checklists for cleanliness and follow up procedures. Does this sound familiar? Maybe it’s a distant memory…

What usually follows can be likened to a game of broken telephone, where each generation of bartenders passes on an adapted interpretation of your original training message. In the hospitality industry where employee turnover rates are commonly 50%-66% per year, it doesn’t take long before your original training standards are barely recognizable.

Perhaps your restaurant is okay and you have a good idea of how you can control the margins in the kitchen. Most managers have a good handle on food cost in the kitchen because many kitchens have portion-controlled menus. Use of a scale to measure consistency in portion size is common especially in prep areas, but there is no parallel on the bar side of the spectrum. Most bartenders freepour, although few have been properly trained to freepour accurately. You ask them to use a shot glass, which is slow and really offers no guarantee of accuracy during busy periods.

In the hospitality industry, there is a fine line between profit and loss. So fine in fact that after tax, profit margins in F&B often average less than 3% according to recent figures.

With margins like that, it’s hard to justify spending money on the business; however, it’s been said that you have to spend it to make it. There are a smorgasbord of liquor control systems available… at a price, and keep in mind you get what you pay for. Some bars that choose the ball bearing style pour spouts, which apparently stop automatically, may save money up front but you’ll pay in the long term. Most of these spouts will only pour accurately about 65% of the time. At the opposite end of the spectrum you could spend $100,000 or more on a high-tech liquor control system, however it may take years to see the return on your investment. Both of these systems, no matter how elaborate the programming, will limit your bartenders’ ability to create drinks that will truly satisfy your guests’ unique tastes and preferences.

At the very least you should make sure that all of your pour spouts are the same, and that you don’t have a mishmash of different colours, styles and pour rates. Not only does it look better, but if you find your liquor costs are out of line at least there is one less variable, and you can let your bartenders know that they’re pouring heavy.

The cost of not training your bartenders properly is astronomical. All licensed establishments have bartenders but few have truly mastered the craft. But when was the last time your bartenders had any real training? Are they accurate and efficient or are they pouring away your profits?

The bottom line is that your ability to manage your costs is directly linked to the degree to which you empower your staff to help you manage those costs. We’ve all heard that the best defense is a good offense… consider this. Keep things simple: Based on $10,000 in sales: Your current liquor cost is 25% = $2500 Your budget liquor cost is 23% = $2300 Simple math says that you’re running 2% above cost or at a 2% surplus. Your target liquor cost is 22% = $2200

This could be as a result of carelessness, spillage, spoilage, etc. As an incentive to keep costs in line, share these numbers with your staff regularly, and offer your bar team a quarterly party, or pay out a cash bonus to your bartenders if they hit a target 1% below your targeted liquor cost, in this case 22%. (Goals have to be within reason, and shouldn’t promote short changing the guest.)

Each year, based on these numbers, you are rewarded with $1200 in teambuilding and staff incentives. Your staff retention and job satisfaction goes up, turnover goes down and you empower a team of people to work toward meeting your budget goals. Win, Win.

Until next time, keep “Raising the Bar” in your establishment because if you don’t someone else will. Cheers!

More than 100 ingredients lined the bar for the IBC Final Exam

The BartenderOne IBC (International Bartending Certification) wrapped up last week at Empire Lounge in Toronto’s Yorkville district. After tasting more than 100 spirits, liqueurs, bitters, along with dozens of varieties of sweeteners, citrus, custom infused spirits and syrups, student mixologists were tasked with creating an original cocktail in each of 5 spirit categories. Cocktails were to incorporate elements of both traditional balanced cocktail theory along with optional elements of infusion, fatwashing, bruleeing, and molecular mixology techniques like spherification, foams, misting and more…

The results were impressive, drinks were well thought out for the most part and the mixologists showed that they weren’t afraid to experiment with non traditional mixology techniques, and drinks that would appeal to a guest who had a particular affinity for a cocktail that didnt follow the methodology used for a balanced beverage.

Here are the standouts in each category.

VODKA COCKTAILS

Chocolate Chai Chiller - by Mixologist Heidi Boyle

Chocolate Chai Chiller

2oz Chai Infused Russian Standard Vodka
1 tsp choc syrup
4oz Lactose Free Milk
Shake & strain
Garnish with a Belgian Choc Disk & Chai Foam
(Chai foam made from egg whites and Chai Vodka)

Lemon Basil Martini - by Mixologist Chris Flink

Lemon Basil Martini
4 leaves basil
2oz Lemoncello
2oz Grey Goose Vodka
1 oz lemon simple syrup
1 tsp cane sugar
1 oz soda water

Muddle sugar and basil in boston glass. Add all ingredients (except soda) to boston glass. Shake with ice. Add soda. Strain into a chilled cocktail glass. Garnish with lemon twist

Super Melon

Super Melon

2oz Grey Goose Vodka

Juice of one navel orange
4-5 Honeydew melon balls
4-5 Clementine wedges
3 dashes orange bitters
Muddle clementine wedges and melon balls in mixing glass until nice and juicy. Add freshly pressed orange juice, vodka and ice. Shake well. Strain over fresh ice in highball glass and top with bitters. Garnish with skewer of two clemintine wedges and one flambeed melon ball. Enjoy.

GIN COCKTAILS

Garden Fresh - by Mixologist Alex Firanski

Garden Fresh

2oz Tanqueray Gin
One medium size Grapefruit
Small hand full of Cilantro
1 bar spoon of sugar
1oz Egg whites
3 dashes Grapefruit bitters

Dry shake egg whites and sugar. Place cilantro in mixing glace and cover with one slice of grapefruit. Muddle. Add freshly pressed grapefruit juice(about 3oz), gin, and ice. Shake vigorously. Strain over fresh ice in highball glass and top with bitters. Garnish with grapefruit slice and cilantro sprig. Enjoy.

The Gin Based Pom Collins served with Pom Gin Caviar - by Mixologist Heidi Boyle

All three judges scored the Pom Collins runner up cocktail of the evening.  Amazing!

Pom Collins

3oz Victoria Gin
4oz Hand squeezed lemonade
2oz Rubicon Pomegranate juice
splash of soda
on a spoon…
Pom Gin caviar

RUM COCKTAILS

Pear-adise with Goldschlager Cinnamon Foam and Carmelized Pear Garnish - by Mixologist Alex Firanski

Pear-adise

1.5oz Bacardi Rum

0.5oz Navan Vanilla Liqueur
2oz pear nectar
Goldshlager foam*
Brown butter and cinnamon roasted pears
3 dashes chocolate bitters

Place pear nectar, rum, Navan, bitters, and ice in a mixing glace. Shake well and strain into chilled cocktail glace. Fill the remainder of the glass with Goldshlager foam. Pass a knife along the top of the glace to remove any excess foam so that it is flush with the top of the glass. Skewer 3 roasted pears, dust them with brown sugar, then caramalize with torch. Garnish with pear skewer and edible gold flakes. Yum…

*Goldshlager foam - 1.5oz Goldshlager, 1.5oz egg whites, 2oz pear nectar, 3oz water. Charge with N02. (Makes 8oz batch, yeilds enough for a dozen drinks)

WHISK(E)Y COCKTAILS

Tennessee Twist - by Mixologist Ceri Sadler

Tennessee Twist
1oz Jack Daniel’s
3/4 Vanilla Vodka
1/2 Blue Curacao
2 Fresh Oranges
Garnish with orange zest
Served in high ball on ice

Real Canadian Sushi - By Mixologist Alex Firanski

All three judges scored the Real Canadian Sushi the highest of the evening.  Truly Amazing!

Real Canadian Sushi

1.5oz Canadian Club Whisky
3 lemon slices
0.5oz ginger sirup
Maple sirup
Roasted sesame seeds
Wasabi flavoured faux caviar

Role edge of cocktail glace in maple sirup and rim with sesame seeds. Leave glace to rest upside down to avoid any running of excess sirup. Muddle lemon and sirup in mixing glass. Add wiskey and ice. Shake well. Double stain into rimmed cocktail glass. Place a barspoon of wasabi caviar into the bottom of the glass. Serve with caviar on a wonton spoon. Seriously.

TEQUILA COCKTAILS

Pink Sombrero - By Mixologist Ceri Sadler

Pink Sombrero
1oz Cazadores Tequila
1/2 Cassis
1/2 A Fresh Lemon
1/2 Fresh Lime
Bar spoon of Sugar
Garnish with a lime
Strain into a chilled cocktail glass

Training Wheel with Tequila Caviar - by Mixologist Chris Flink

Chris took a molecular approach to the North American Tradition of the Tequila, salt, lime trifecta.

The Training Wheel
Cazadores Tequila Caviar
Salted Lime Wheel (rind removed from half)
Serve on upside down shotglass.
Prepare lime wheel (cut, remove half rind, salt lightly). add caviar.

The Mojito is many bartender's first step into creating hand-crafted cocktails.

You may have heard the old cliché that a chain is only as strong as its weakest link. For many restaurants and bars, service and product quality in the venue represent that weak link. Through years of systemizing our hospitality concepts, only a few operators have successfully maintained their level of bartender training and product quality. Quite often, it’s easier to practice management by abdication than management by delegation. In other words, it’s easier to fill a position with someone who has enough bartender training to get by, than to take the time and effort to train them to be great! The trouble is your front line employees deserve nothing but the best training; they are after all, the first and last impression that your guests will have of your operation.

Back in prohibition times when moonshine tasted like gasoline, juices and sugars were added to create “cocktails” which would make spirits more palatable. Today we enjoy the benefits of technology, which afford us quality spirits and liqueurs which taste great and certainly don’t need to be covered up. I have written in the past about balancing the flavours in a cocktail, making sure that a drink is not too sweet or sour, and that the strength of the base spirit isn’t wasted with too much mix. Now that we have this abundance of quality ingredients, curious bartenders are becoming mixologists and bar chefs and the level of both service and cocktail quality is going up in more than just the major urban centres. Someone once said that a bartender was a pharmacist with a limited inventory. The difference is that there are few bartenders who pursue mixology training with the same vigor as our pharmaceutical partners, largely because of how generic the bartending profession has become over the past 10- 15 years. Many establishments simplified their systems so anyone could be a bartender, and bartending became a job where you could make great money while you were finishing school or waiting for your next audition. Unfortunately, this change towards simplicity has sacrificed guest service and product quality to the point where a quality cocktail is almost unrecognizable because it’s so far from the vast majority of drinks served today.

There are, however, signs that this may be changing, with the recent popularity of more labour intensive drinks like the Caipirinha and the Mojito. Slowly but surely, the craft of mixology is inching its way back into the mainstream. More than a handful of bartenders have begun re- creating cocktails from the ground up, replacing post-mix syrups with fresh juices, re-introducing fresh garnish ingredients which may provoke your curiosity more than a wedge of lime thoughtlessly perched on the rim of a glass. Why did my bartender just grate nutmeg on top of my drink? Maybe a garnish is there for reasons other than decoration? Recently, two of the world’s best known mixologists, Tony Abou- Ganim (The Modern Mixologist) and Dale DeGroff (The King of Cocktails) began taking their message of proper cocktail preparation on the road. Dale’s book “The Craft of the Cocktail” is an essential read for anyone who is serious about raising the level of product quality and service in their establishment. They teamed up with Finlandia Vodka to create “Finnishing School” a one-day course offered around the world – training bartenders and consumers how to create the perfect cocktail with the freshest ingredients. For more information on when you can catch the seminar, contact Kim Charney, 502-774-7291 or Kim_Charney@b-f.com.

Closer to home, Canadian-born Calgary bartender Graham Warner combines a little flair bartending showmanship with his finely tuned mixology skills, creating imaginative cocktails with culinary precision at the Raw Bar in the Hotel Arts. Warner worked and trained in England where he mentions that high-end mixology bars are plentiful and he felt like he was one in a million in terms of schooled bartenders. Europeans seem to be light years ahead of us here in North America, and back at home in Calgary, Warner has taken what he learned in England to help position himself as an industry leader, where he continues to blaze a trail for bartenders in years to come. Warner cites “The Joy of Mixology” by Gary Regan as essential reading material, and his own personal drinks bible. His Toronto counterpart, Rob Montgomery, of Toronto’s Vertical Restaurant has recently begun working on molecular mixology, another concept which has made the leap from culinary applications to the bartending front. Concepts like foams and mists utilizing the different densities of spirits and liqueurs to create solid or gelatinous cocktails may seem like a completely foreign concept, but with a little bit of training, these ideas aren’t as scary as they may seem. Check out next month’s issue for more on molecular mixology.

The bottom line is that bartenders like De Groff, Abou-Ganim, Warner and Montgomery are few and far between, but these trailblazers are driving the message that the same attention that is paid in the kitchen should also be paid to the bar. There is no substitute for proper bartender training and although not every restaurant will be a high- end cocktail bar, every restaurant or bar should be putting their best foot forward in terms of the products and service they provide. The life of your business depends on it. Until next time keep ‘raising the bar’, because if you don’t, someone else will! If you’re looking for a bartending training solution, contact BartenderOne Bartending Schools.

MxMo XLVIII will take place Monday, April 26; hosting this round is Seattle bartender Mike McSorley, who publishes the blog McSology, and for the theme Mike has chosen Pain in the Ass Drinks. As he puts it in his preview post:
…My charge to you all is to document your (least) favorite drink that is the proverbial thorn in your side. It can be virtually anything stylistically -  The point here is to have fun and share that little ticket item that throws you off your cleaning game 10 minutes before last call!

Nishan Chandra from Blowfish presents the work in progress that may or may not be presented at Made with Love Mixology in Quebec City on May 10th.

Cafe Del Mar…

60mL Skyy Vodka

15mL Coconut cream steeped with dates and vanilla beans

15mL Mango Juice

30mL Espresso

60mL Melted Dark chocolate, white chocolate, Caramel (Kat Salon mix)

Shake all ingredients together over ice and strain into a cocktail glass.

On a wonton spoon place 15mL Amarula Cream Liqueur, Mars Chocolate Spice, and Blowfish Espresso Chocolate Cake with Chili and Blue Icing Sugar Paste.

Place a tab of Kupuru on a hot stone and burn for menthol aromatics.  Enjoy when Kapuru is spent.

Scott McMaster adds to the mix with his Lamb infused Skyy creation called Mary’s Little Caesar…

45mL Lamb infused Skyy Vodka

120mL Clamato

Powdered Mushroom, Rosemary and Thyme Infused Salt Rim

Served over frozen cucumber cubes.

Coming from the school that every Caesar is different everywhere you go, and its never perfect unless you make it, each element has so many vartiations, the ultimate combination is only found on your own palate.
you can follow Dr Evil aka Scott McMaster on twitter… @evilatthebar

Wes Galloway came to the bar with the KFCeasar.

KFCeaser

45mL Roast Chicken-Infused Vodka

15mL Vodka

3-4 Dashes Smokin’ Joe Hot Sauce

3oz Mott’s Clamato

Healthy pinch of 11 herb/spice blend(Thyme, Oregano, Basil, Celery Salt, Paprika, Black Pepper, Salt, Ginger, Garlic, MSG, Dry Mustard)

*Add all ingredients to a mixing glass and roll drink between mixing tin and glass 8-10 times.  Strain drink into an ice-filled highball glass rimmed with the 11 herb/spice blend.  Use any leftover spice to make fried chicken;)

You can find Wes on Facebook by searching Wes Galloway

Gavin MacMillan busted out a Strawberry Pear Caipiroska

60mL Grey Goose La Poire

2 Strawberries and 1/2 lime muddled

1 tsp sugar

Muddle berries an lime with sugar, add crushed ice and La Poire.

you can follow Gavin on twitter… @bartenderone

Irish Coffee
As I like to make all my cocktails fresh and handcrafted the Irish Coffee is my absolute PAIN in the ASS drink. The bottles have been wiped, dishwasher dismantled and some guests sneek in. “Irish Coffee? No Problem… Let me put on a fresh pot of coffee….” Next a whisk and bowl are pulled out and the cream starts to happen…. At this point the guest usually looks a little sheepish, but I keep a genuine hospitable smile. Once the drink finally gets to their lips, it is surely the best post prandial they have ever had, and heck with all this whipped cream and coffee let’s have another round!!

Irish Coffee

Unsweetened Heavy Cream
50ml Irish Whiskey
120ml Fresh-Brewed coffee
30ml Rich simple syrup

Whip the cream until bubbles no longer form on the surface, thickened but still pourable.
In a small white wine glass combine remaining ingredients and stir gently to combine.
Ladle 2-3cm of cream on top, garnish if desired and serve at once….

you can follow Rob on twitter… @kidcampari

MxMo XLVI takes place Monday, February 22. Hosting this round is Sonja at Thinking of Drinking, and Sonja has chosen Absinthe as the theme.   Certainly one of Toronto’s best MxMo’s to date, and a thoroughly enjoyable excuse to get together and have some tasty beverages.  Some of us chose absinthe as a modifier, some as a base… some chose citrus and some cream, then we finished off with some fresh espresso and macadamia syrup to cap the night…  Enjoy from the t-dot

Elan Marks presents

“Two in the Pink”

1.5 oz alize red passion
1.5 oz absinthe
1 oz ameretto
1 oz egg whites
2 oz cranberry juice,
squeeze one fresh lemon wedge …
in a tin with ice add all ingredients, shake the shit out of it, till its nice and frothy

strain and enjoy,

Scott McMaster (aka Evil) presents “The Purp”

Makes 2.

60ml Zoladkowa Gurzka Bitter Vodka
10ml Hills Absinth
2-7 inch rosemary branches (no stems). 3 barspoons of blueberry jam
Muddle vodka, jam and rosemary in boston glass. Add absinth and ice, shake, fine strain in to tall thin glass. Flute would work as well as pictured glass. Top with Absenth foam.

Rob Montgomery

Ghostface Killah Cocktail aka Pretty Toney Tipple

Inspired by San Francisco bartender Camper English’s adaption of the Absinthe Suissesse Cocktail, I added a few changes of my own. Remake of a remake so to speak. I hope you enjoy.

50ml Hills Absinthe
15ml Macadamia Nut Syrup
1 egg white
60ml heavy cream or half-and-half
dash orange blossom water
pinch of 6 spice powder(5 spice plus ginger)

Combine liquid ingredients in boston glass, Fill with ice and hard shake. Strain over crushed ice in oldfashioned glass or straight into a chilled coupe glass. Sprinkle with 6 spice powder.
Serves 1.

Wes Galloway

Not bad for a first run, but needs tinkering:
Pour la Premiere Fois

1.25oz Calvados De Boulard
.75oz Italian Vermouth
.5oz Pernod Absinthe
.25oz Pama Pomegranate Liqueur
2 dashes Peychaud Bitters
1 dash Angostura Bitters
*Combine all ingredients in a mixing glass with ice and stir well.  Strain into a chilled cocktail glass.

Nishan Chandra busts out the Snowbird

15mL Hills Absinthe
30mL Domaine de Canton
Juice of 2 Fresh Limes
20mL Orgeat
3 dashes Fee Bros Lemon Bitters
Shake all ingredients over ice, strain into 3 tall shooter or coupe glasses.
Add one dash of bitters to garnish.

Gavin MacMillan presented the GF Twizzler

45mL Juniper Green Organic Gin
30mL Cointreau
30mL Hills Absinthe
60mL Ruby Red Grapefruit Juice
2 dashes Peychauds Bitters
Brulee the outside of the glasses with absinthe for aromatics, then shake and strain into bruleed glassware.